Using Outlook to send bulk e-newsletters to your customers? Whoa! Stop Right There!

Ask yourself these vital questions:

• What % of my customers receive my emails?
• What % of my customers actually open my emails?

Now if I was to tell you that out of the 1,000 emails you send each month…

• 110 never receive it;
• 620 never bothered opening it;
• and that only 54 click on anything within the email.

…would you still bother sending it? Probably not.

So? What am I doing wrong?

Well, there’s a chance your mailing list is out of date, that many of the email addresses are no longer used or are misspelt, or have been entered as .com’s instead of .co.uk’s. Then there’s the free email providers such as AOL, Hotmail, Yahoo and GMail all of whom have strict rules and monitoring in place to stop us from getting “spammed” or “phished” so they do two main things:

1.) Block emails from sources they believe to be spammers, based on a bizare and often unpredictable set of rules.

2.) Throw any low risk spam into your  “Junk Folder” so it doesnt upset the bona fide emails in your lovely inbox.

This of course means your beautifully-crafted email doesn’t get through to a vast percentage of your customers.

Even if your email is one of the lucky, triumphant ones and makes it to the inbox like one of those virtual tadpoles you see on sex education videos at school, it then has to convince the recipient to click “open”…

A whole new host of issues then arises:

• Is the subject heading inviting/encouraging/inspiring/intriguing?
• Does it come from a reliable source?
• Is it swamped in a sea of more interesting emails?

Finally, the most important part – once opened, how do you keep the reader engaged and how on earth do you get them to click on that link directing them to your website so they can Buy, Buy, Buy! I’m not going to tell you that, but…

MailChimp Storms the Microsoft Castle!

MailChimp has all the other answers!

We’ve used MailChimp for a couple of years now and honestly struggle to find much fault with it! (Hmmm – Well I guess it could be FREE??)

It stores and manages your entire mailing list, helps you create a sign-up page for your website, gives you email templates, provides detailed reports and most importantly …

Integrates All This “Social Media” Malarky

Ok, so everyones told you how important it is to be a Twit, to have 4,000 “friends” on Facebook, that your meant to “Digg” everything thats “Delicious” on YourSpace or MyTube? Well, MailChimp provides you with a slick way to adhere to all this advice, simply click the buttons once your spanking new email newsletter gets sent and you’ll be taken to all the relevant social media sites so you can make the most of your latest work of litery genius.

Practicing What You Preach

We recently launched our LandingNet Chinwag – our laid-back approach to e-shots, e-newsletters, email marketing…whatever you want to call it!

The results were great, more than doubling the industry averages for the percentage of emails opened and clicked on, whilst receiving a tiny fraction of the average “bounce” rate.

“Hard Bounces” are those where the email address does not exist and is instantly returned by the email provider.

“Soft Bounces” are where the recipients inbox might be full or the email provider has tried to deliver the email but after several attempts it fails.

Our LandingNet Chinwag only  received two “bounces” one hard, one soft and the hard bounce was actually our fault – we entered the email address in wrong! Whoops – hey, no-ones perfect right?? ;O)

Not likely – or at least not yet anyway!

Today Microsoft and Yahoo! announced that they have (finally) completed a 10-year search deal which will help them be more competitive against the giant that is Google. However, they haven’t combined their advertising businesses.

Yahoo! currently has about 20 percent of the global search market, with Microsoft hanging behind with just under 10 percent which leaves Google with the lion’s share of the remaining 70 percent. Many have estimated that Google will begin to lose market share to Microsoft’s Bing as it gains popularity through its visual superiority over Google, however other have argued that if this becomes the case then Google will just match Bing’s template ideas. They have still yet to prove if they do what they do better than Google, all they have shown us so far is that they do it prettier.

The question that now needs answering is what will happen to the search as a result of this partnership? Well, according to Reuters, under the deal announced on Wednesday, Microsoft’s Bing search engine will be the exclusive algorithmic search and paid search technology for Yahoo’s sites, while Yahoo will be responsible for selling premium search ads for both companies.”

So how long has this engagement taken to come to its happy ending?

• 01/02/2008 – Microsoft makes an offer out of the blue to buy Yahoo for $44.6 billion or $31 a share, after two years of rumours of a merger
• 03/02/2008 – Google lawyers announce the buyout will hurt Web innovation
• 04/02/2008 – Yahoo’s Jerry Yang lets the employees know that selling to Microsoft is a possibility
• 11/02/2008 – Yahoo! tells Microsoft ‘where to go’ saying their offer “substantially undervalues” Yahoo!
• 19/02/2008 – Bill Gates announces that they’re not interested in raising the offer for the buyout. Yahoo! releases severance plan details that would take effect after the deal and make it more expensive for Microsoft
• 05/03/2008 – Yahoo! announce and extend deadline for nominating candidates to its board, effectively buying time to come up with an alternative proposal. Rumours emerge that Yahoo are in talks with Google, MySpace and AOL
• 18/03/2008 – Yahoo! release a very healthy revenue forecast for the following two years – basically telling Microsoft “you see, that’s why you’ve undervalued us!”
• 05/04/2008 – Microsoft’s CEO Steve Ballmer gets aggressive and gives Yahoo! a deadline of three weeks to accept the deal on the table or expect Microsoft to start hostile tactics and lower the offer price
• 09/04/2008 – Yahoo! announces it’ll have a trial run of using Google’s ad platform in place of its own for a bit – Microsoft raise antitrust concerns
• 26/04/2008 – Microsoft’s three week deadline expires
• 01/05/2008 – Ballmer announces to its employees that he “won’t go a dime above” what he thinks Yahoo! is worth and is willing to walk away from the deal
• 03/05/2008 – Microsoft increases its offer to $33 a share, Yang retorts by saying they want $37, Microsoft walks away
• 15/05/2008 – Billionaire investor Carl Icahn says he’ll try to oust Yahoo’s board at its annual shareholder meeting if it doesn’t reopen talks with Microsoft and ditch plans to team up with Google.
• 18/05/2008 – The pair get together to have a chat about a more limited deal, however after a month Yahoo announce the talks have stopped
• 12/06/2008 – Google and Yahoo! officially announce a deal to run Google’s ads alongside Yahoo’s search results and some of its partner sites
• 21/07/2008 – Icahn takes back his threat in exchange for three seats on Yahoo! board
• 09/09/2009 – The U.S. Justice Department hires an antitrust litigator to review the pending Yahoo-Google search-advertising partnership.
• 05/11/2008 – Google gets worried and cancels the partnership to avoid a Justice Department lawsuit. Yang can still see a Microsoft acquisition in the future
• 17/11/2008 – Yang steps down as CEO for Yahoo!
• 19/11/2008 – Ballmer washes his hands of the talks and says Microsoft is “done with all acquisition discussions with Yahoo!”
• 05/12/2008 – Microsoft hires ex Yahoo! search executive Qi Li to lead its own online division
• 13/01/2009 – Yahoo! hires Carol Bartz to replace Yang
• 10/04/2009 – New reports emerge that Bartz and Ballmer have met about possible deals, including one in which Microsoft would sell advertising on Yahoo’s search pages and Yahoo would manage Microsoft’s display ads.
• 03/06/2009 – Microsoft dumps Live Search and replaces it with Bing
• 29/07/2009 – Microsoft, Yahoo! partnership announced

Now we wonder, is this going to be a marriage made in heaven – or can we expect to see the divorce papers come through shortly?

So Microsoft are trying to change the world again with their new search platform Bing. Apparently it isn’t a search engine anymore it is a ‘decision engine’ so is this offering anything new or are they just trying to reinvent the wheel.

Over the years search is not something that Microsoft have done well and I wonder who is more worried – Microsoft on hearing the news that Google will soon be releasing an operating system Chrome OS or Google when they saw Bing.

At first sight bing has a nice clean interface and I’m sure the use of images will have people setting it to their homepage to see what image they are displaying today, but what is under the hood. Ultimately the success of a search engine is down to the search algorithm and the results it produces which is why Google has such a huge market share (81.22%). Where others put monetisation above results, Google put results above monetisation and stole the market. More recently google have become more and more of a corporate machine and I would suggest that the quality of the search results have suffered leaving the way for other companies to reclaim some of the market share.

I have only just started to use bling and only when I remember to use it, but most of the time I will still type my search into the google toolbar I have installed. Google will be a hard habit to break but the proof is in the eating as they say so why not use this comparison site for a bit, which brings up the results side by side and decide for yourself.

One thing you can be sure of is that anything that keeps Google ‘on their toes’ can only be good for the end user and Microsoft with their huge advertising budget will do that. Microsoft have extensive knowledge in usability and Google have extensive knowledge in search algorithms but the difference between these two is that the first is transparent and the second a closely guarded secret, so whilst microsoft continue to try and make Bing peoples default search engine by its interface and good usability Google will continue to improve their algorithm and then as Microsoft launch new functionality Google will just pick the bits they want and apply them to their search engine.

We also have to ask the question – why Bing? A quick look at the dictionary reveals:

Bing – a heap or pile
Bling – flashy; ostentatious; glitzy

So you decide is Bing just a bing of s***e or just a bit of bling or is it something that can truely challenge Google.

One more dictionary definition for you comes from the urban dictionary.

Enough said I think.