This is one of the key phrases when it comes to user experience and usability testing on the web. Steve Krug even wrote a book on the subject using the same title.

So what is usability?

The ISO 9241-11 definition of usability states…

‘The extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use.’

So basically in a nutshell this means you want your visitors to come to your site, find what they’re after (and potentially purchase) quickly and easily and leave your site feeling happy about the whole process. Happy customers means returning customers!

In a study undertaken by Jakob Nielson in 2003, following a thorough usability evaluation and a redesign based on the results, websites average increase in usability was 135%

Metric	Average Improvement
Sales / Conversion rate	100%
Number of visitors	150%
Time taken to complete task	161%
Use of target features	202%

What do I need to do?

You’ve got a couple of options; you can either pay out a few thousand pounds to a company to run a usability test for you, or you can actually talk to your users!

It is critical to do two things: Identify and profile your users, and identify and profile their tasks.

Without identifying these two variables, how can you hope to have a website that’s usable to them and supports their needs? In effect, you would have ‘designed in the dark’ for them.

This all comes down to user-centred design and usability concepts, both of which we’ll be covering the basics of in our usability training courses that we’re currently developing.

Looking to improve your knowledge of SEO or Google Analytics?

Recently we’ve been mulling over the most effective ways to help local businesses promote themselves online and realised we’ve missed one vital area – training courses.

We felt that with finances so tight for businesses at present, paying a digital agency such as ourselves an ongoing fee to manage their websites and/or online marketing may stretch budgets too far. Instead, a one-off charge is far more manageable and invests valuable knowledge in either the business owner or a member of staff who may act as Webmaster.

Over the coming weeks we’ll be talking to website owners to distill their training “wants and needs” into a focused training course.

Our hope is to pass on our combined knowledge of:
•    Website Analytics
•    Search Engine Optimisation
•    Pay Per Click
•    Google AdWords

This will be via either one-day training courses based in Fulbeck, Lincolnshire with gourmet lunch provided or alternatively, at the clients business premises (where the client takes us out for lunch of course! ;O)

The latter would be the more expensive option as it would effectively be one-to-one consultation, with the Fulbeck course aimed at small groups of about 6 people, helping to reduce the cost per person.

One area we feel is vital for any web training course to be successful is the support after the course ends. So all our training courses will come with a minimum of seven days email and phone support, ensuring any problems or questions that arise  after the course can easily be resolved with the trainer.

We’d really love to hear any feedback or suggestions you might have about the correct course content, how long the courses should run and preferred locations?

If all goes well, we’ll put on the first web training course completely FREE so even if you are only vaguely interested, drop us an email and we’ll put your name in a hat (or similar storage device?) to see who gets to come!